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Customer Service

customer care representatives

XpandAsia’s customer care representatives on Tmall,, and Pinduoduo (PDD) are available Monday through Friday from 9:00 a.m. to 18:00 p.m., except for Chinese public holidays. We provide comprehensive client service, from pre- to post-sales.

From establishment to growth and day-to-day operations, XpandAsia has years of proven expertise across significant Chinese e-commerce platforms. This is significant because despite yielding numerous excellent results for foreign brands, the Chinese e-commerce market remains one of the most globally complex challenges.

XpandAsia helps brands cut through the clutter with efficient marketing methods that produce conversions and companies the business they want.


In China, online purchasing is often the first point of consumer contact for many foreign products. Due to its popularity, Tmall is one of the first destinations in China for overseas companies. is the preferred partner for both domestic and international firms seeking to reach Chinese consumers online or offline. It offers a comprehensive suite of services to help businesses connect with Chinese consumers, including marketing, consumer targeting and big data analytics, shipping and warehousing, and financing.


Pinduoduo (PDD) is another of China's e-commerce powerhouses. This fast-growing app in the Chinese online market is a leader in social e-commerce. Pinduoduo continues to evolve as a universal platform across China and is recognized for its dynamic approach to e-commerce as it couples the consumer's shopping experience with various incentives.

online to offline solution for market

XpandAsia provides a fully managed online to offline solution for market entry in China. Locally researched, designed, and implemented, the XpandAsia solution provides companies with an in-market partner to help you win big in new markets.


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